The main difference is our ability to keep customers informed 24 x 7 via phone calls and email during all stages of a "case". During each step, whether we create, modify, or resolve a case an email can be sent out at your request. This includes the technician’s notes on the problem and what was done to resolve it.

We provide next-day service anywhere in the USA through our network of service agents. Our support centers are located in South Florida, Central Florida, North Carolina, Illinois, Ohio, Minnesota and California.

• Speak with a live person when you call.
  99% of the time you will reach a live person, no voice menus.
• We are there 24 x 7, 365 days a year.
  The company name is “24x7”, and we implement it.
• We focus on the issue and resolve it.
  Our staff is knowledgeable in all our products and can bring issues to a quick resolution.
• We keep in contact.
  In addition to on the phone problem resolution, we also provide multi-level email notification to our customers upon case creation, in process notes, and resolution.
• We tailor services to your business.
  With our products, we will help you get the reports or data exports you need.

The technical support center is available 24 hours a day, 7 days a week, and 365 days a year by calling:
888.275.5735

Non-Emergency Support:
Non-emergency support may also be done via the web by following the on-line support services link »

24x7 offers superior support services on both software and hardware. Our highly trained and experienced technicians will be able to remotely assist you in diagnosing and correcting the problem. Should the issue be hardware related, they can also dispatch your IBM or NCR hardware technicians.

24x7’s technical support staff is highly trained in the following software solutions: HSI, iSIVA, onePOS, and PixelPoint. Annual software support contracts for any of these solutions are priced according to the number of terminals being supported. An annual support contract entitles all our clients to call our Technical Support Center 24 hours a day, 7 days a week, 365 days a year. In addition, all call histories are tracked and our support clients can have that information emailed automatically once a ticket is opened and closed, or they can access this information via the web.

In addition to software support, we offer two different hardware support options for our clients who are under a software support agreement. You can choose between depot exchange where you send off your broken item and a replacement is sent directly to you. Or you can select hardware dispatch, and we will act as liaison between you and your IBM or NCR dispatch center.